Return Policy

At Grace&Glory, we are committed to guaranteeing your complete satisfaction with your purchase. If for any reason you are not entirely happy with your jewelry, our return policy outlines the steps you can take to return or exchange your item.

Return Eligibility:

  • Items must be returned within 30 days of the delivery date.
  • Jewelry must be in its original condition, unworn, and with all original tags and packaging intact.

Return Process:

  1. Initiate a Return:
    • Contact our customer service team at info@ggjewelry.co to initiate a return.
    • Provide your order number, the item you wish to return, and the reason for the return.
  2. Return Authorization:
    • Our customer service team will provide you with detailed instructions on how to return your item.
  3. Shipping Your Return:
    • Ship the package using a traceable and insured shipping method to the address provided by our customer service team.
    • Customers are responsible for return shipping costs.

Refunds and Processing:

  • Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original method of payment used for the purchase.
  • You will receive a confirmation email once your refund has been processed.
  • Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.

Exchanges:

  • If you wish to exchange an item, follow the same return process as outlined above.
  • Indicate the item you would like to receive in exchange for your return request.
  • Once we receive and verify your returned item, we will process and ship the exchange item to you.
  • Any price difference will be handled via your original method of payment.

Non-Returnable Items:

  • Items marked as final sale or clearance

Damaged or Defective Items:

  • If your item arrives damaged or defective, please contact our customer service team within 7 days of receiving your order.
  • Provide photos of the damaged item and a description of the issue.
  • We will work with you to provide a replacement or a full refund, including return shipping costs.

Contact Information:

  • For any questions or concerns regarding our return policy, please contact us at info@ggjewelry.co

At Grace&Glory, we value your trust and aim to provide a seamless and satisfactory shopping experience. Thank you for choosing our jewelry to be a part of your faith and style journey.

Customer Feedback

FAQ

Welcome to the Grace&Glory FAQ page. Here you’ll find answers to some of the most common questions about our jewelry, design process, 3D printing technology, shipping, and orders. If you have any additional questions, please feel free to contact us.

Our jewelry is crafted using high-quality materials – 925 sterling silver, yellow gold, and rose gold.

Yes, every piece of Grace&Glory jewelry is a unique design. Our jewelry designer draws inspiration from scripture and spiritual themes to create pieces that are both beautiful and meaningful.

At this time, we offer a range of pre-designed pieces.

To keep your jewelry looking its best, we recommend storing it in a cool, dry place when not in use and avoiding exposure to harsh chemicals or abrasive materials. Clean your jewelry regularly with a soft cloth to maintain its shine.

3D printing, also known as additive manufacturing, is a process of creating three-dimensional objects from a digital file. This is achieved by layering materials, such as plastic, metal, or resin, in precise patterns guided by the digital design. The technology enables the production of complex and intricate designs with high accuracy, minimal waste, and reduced production time compared to traditional manufacturing methods.

Yes, our 3D-printed jewelry is made from high-quality 925 sterling silver and with proper care all our pieces are very durable.

3D printing allows us to create complex and detailed designs that would be difficult to achieve with traditional methods. It also enables us to produce pieces more efficiently and with consistent quality.

You can place an order directly through our website. Simply browse our collections, add your desired items to your cart, and proceed to checkout.

We offer standard shipping with an approximate delivery time of two weeks and expedited shipping for orders that need faster delivery, 3-5 business days. You can choose your shipping option at checkout.

Yes, we offer international shipping.

Delivery times vary depending on your location and the shipping method chosen. We offer standard shipping with an approximate delivery time of two weeks and expedited shipping for orders that need faster delivery, 3-5 business days. You can choose your shipping option at checkout.You will receive a tracking number once your order has shipped.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website.

We offer a 30-day return policy for unused and undamaged items. If you are not completely satisfied with your purchase, please contact our customer service team to initiate a return.

You can contact our customer service team via email at info@ggjewelry.co We are here to assist you with any questions or concerns.

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