Return Policy
At Grace&Glory, we are committed to guaranteeing your complete satisfaction with your purchase. If for any reason you are not entirely happy with your jewelry, our return policy outlines the steps you can take to return or exchange your item.
Return Eligibility:
- Items must be returned within 30 days of the delivery date.
- Jewelry must be in its original condition, unworn, and with all original tags and packaging intact.
Return Process:
- Initiate a Return:
- Contact our customer service team at info@ggjewelry.co to initiate a return.
- Provide your order number, the item you wish to return, and the reason for the return.
- Return Authorization:
- Our customer service team will provide you with detailed instructions on how to return your item.
- Shipping Your Return:
- Ship the package using a traceable and insured shipping method to the address provided by our customer service team.
- Customers are responsible for return shipping costs.
Refunds and Processing:
- Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days.
- Refunds will be issued to the original method of payment used for the purchase.
- You will receive a confirmation email once your refund has been processed.
- Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.
Exchanges:
- If you wish to exchange an item, follow the same return process as outlined above.
- Indicate the item you would like to receive in exchange for your return request.
- Once we receive and verify your returned item, we will process and ship the exchange item to you.
- Any price difference will be handled via your original method of payment.
Non-Returnable Items:
- Items marked as final sale or clearance
Damaged or Defective Items:
- If your item arrives damaged or defective, please contact our customer service team within 7 days of receiving your order.
- Provide photos of the damaged item and a description of the issue.
- We will work with you to provide a replacement or a full refund, including return shipping costs.
Contact Information:
- For any questions or concerns regarding our return policy, please contact us at info@ggjewelry.co
At Grace&Glory, we value your trust and aim to provide a seamless and satisfactory shopping experience. Thank you for choosing our jewelry to be a part of your faith and style journey.
